Help where you need it
Explore on-site assistance and remote guidance for your vehicle’s issue.
FOR VEHICLE OWNERS
Repairs, maintenance.
Professional assistance.
A warning light, a breakdown, or a second opinion. Connect with professional help and make your next decision with confidence.
Clear next steps.
BUILT AROUND YOUR NEEDS
A clearer decision
Review the service, timing, and price before you confirm.
Support beyond the diagnosis
Understand the next step, whether it is a repair, maintenance, or a visit to a shop.
HOW IT WORKS
A clear path
to getting started.
Describe your issue and share your location
Review the assigned technician and service details
Accept or decline the assignment, then follow your service
BEFORE YOU GET STARTED
What you’ll need.
- A smartphone and internet connection
- Vehicle location for matching
- A description of the issue or symptoms
- Availability to confirm and receive service
PROFESSIONAL CERTIFICATIONEXPERTISE YOU CAN RECOGNIZE
ASE-certified expertise.
Confidence in your next move.
Mechanic Assistance connects you with ASE-certified technicians through our network. ASE—the National Institute for Automotive Service Excellence—certifies automotive professionals in specific areas of service and repair.
Knowledge, tested.
Certification requires passing the relevant ASE test.
Experience that counts.
Professionals must also meet hands-on experience requirements, which can include qualifying training.
Credentials kept current.
Professional certification must be maintained through ASE’s renewal requirements.
Certification applies to the individual technician and their specific specialties. Ask about the credentials relevant to your vehicle’s service.
THE NETWORK IN ACTION
See how
the service works.
WATCH THE STORYVehicle owners
Watch on YouTubeYOUR QUESTIONS, ANSWERED
Service questions.
Practical answers.
How quickly can I get help?
Response times depend on your location, the type of service, and technician availability. Review the service details before confirming.
Will I see the price before confirming?
The platform is designed to show service details and pricing before you accept a request.
What if a repair cannot be completed on-site?
Your technician can explain the next steps and help you determine whether further workshop service is needed.
Where is service available?
The published rollout focuses on Miami-Dade, Broward, Palm Beach, and the I-4 Corridor. Contact the team to confirm availability for your specific location.
MECHANIC ASSISTANCE